Shipping policy

 

STANDARD SHIPPING

Free Standard Shipping on all orders over $80

Free Express shipping on all orders over $150

A standard shipping fee applies to all orders under $80

Free and standard shipping usually takes anywhere from 5-10 business days, depending on your location. We ship to all contiguous US states, Alaska, Hawaii, and US military addresses. All FPO/APO orders are shipped with USPS and transferred to the U.S. Military Postal Service (MPS) for delivery.

 

EXPEDITED SHIPPING

Expedited shipping with delivery in 1-3 business days is available, and rates are calculated at checkout.

 

WHICH CARRIERS DO YOU USE FOR SHIPPING?

We use reputable carriers like UPS, FedEx, and USPS to ensure reliable and efficient delivery services for our customers.

 

CAN YOU DELIVER TO A PO BOX?

Yes, we can deliver to PO boxes. However, please note that there may be an additional fee depending on the item and the region of the country. For more information regarding PO Box deliveries, please contact us at info@theflagstars.com.

 

HOW CAN I TRACK MY ORDER?

After your order is shipped, you will receive a tracking email with all the necessary information. You can also use the "Track and Manage My Orders" option in our website's chat window. If you haven't received a tracking number or need further assistance, contact our customer service team at info@theflagstars.com.

 

DO I NEED TO BE PRESENT FOR THE DELIVERY?

No, you do not need to be present to sign for the package. Our carriers can leave the package in your mailbox or at your front door for your convenience.

 

WHAT SHOULD I DO IF MY PACKAGE IS LOST?

If your package shows no movement ten business days after being shipped, please contact our customer service team at info@theflagstars.com for assistance. We will work diligently to resolve the issue.