FAQs
Frequently Asked Questions
WHERE ARE YOUR FLAGS MANUFACTURED?
Our flags are proudly made in the USA Ontario California, handcrafted with high-quality materials to ensure durability and vibrant colors.
WHAT MATERIALS ARE USED IN YOUR FLAGS?
We use premium fabrics, including durable nylon and heavyweight polyester, to create flags that withstand the elements and maintain their appearance over time.
HOW DO I CARE FOR MY FLAG?
To prolong the life of your flag, we recommend washing it in cold water with a mild detergent and allowing it to air dry. Avoid exposing the flag to harsh weather conditions for extended periods.
WHAT SIZE FLAGS DO YOU OFFER?
We offer a variety of flag sizes to suit different needs, including standard house flags, large outdoor flags, and small garden flags. Please check our product listings for specific dimensions.
DO YOU PROVIDE FLAGPOLES AND ACCESSORIES?
Yes, we offer a range of flagpoles, mounting hardware, and accessories to complement your flag purchase. Browse our accessories section for more details.
CAN I TRACK MY ORDER?
Absolutely! Once your order is shipped, you will receive a tracking number via email. You can also track your order through the "Track My Order" section on our website.
WHAT IS YOUR RETURN POLICY?
We want you to be completely satisfied with your purchase. If you are not, you can return your unused flag within 21 days of the shipping date for a refund or exchange. Please see our Return Policy page for more details.
DO YOU OFFER WHOLESALE OPTIONS?
Yes, we provide wholesale pricing for bulk orders. Please contact us at wholesale.theflagstars.com for more information on bulk purchasing and pricing.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Standard shipping typically takes 5-10 business days, while expedited shipping options are available for faster delivery. Please refer to our Shipping Policy page for more details on shipping times and rates.
IS THE FLAG DURABLE?
Our flags will withstand the wear and tear of harsh weather conditions outdoors, keeping their colors vibrant FOR LIFE! However, it’s normal that flags get damaged especially in strong wind areas. The quality of our flags is beyond average and can be used for a longer time.