12 Month Warranty

Our Commitment to Quality

At The Flag Stars, we take pride in the superior quality and craftsmanship of our products. We offer a comprehensive 12-month warranty on all our flags and flagpoles to ensure your complete satisfaction and peace of mind.

What Our Warranty Covers

  • Manufacturing Defects: Coverage includes any defects in materials or workmanship.
  • Durability Issues: Protection against fraying or degradation of the flag under normal usage conditions.

What Our Warranty Does Not Cover
  • Improper Use: Damage resulting from misuse, abuse, or incorrect installation.
  • Normal Wear and Tear: Expected fading or wear from regular weather exposure over time.

How to Make a Warranty Claim
  1. Contact Us: Reach out to our customer service team via email or phone with your order number and a description of the issue.
  2. Submit Evidence: Provide photos of the defect or damage for assessment.
  3. Review Process: Our team will review your claim and determine if it is eligible for warranty coverage.

Warranty Resolution Options

If your product qualifies for warranty coverage, we will offer one of the following resolutions:
  • Replacement: A new product will be sent to you at no extra cost.
  • Repair: If feasible, we will repair the defective item.
  • Refund: If replacement or repair is not possible, we will issue a refund.

Contact Information

For warranty claims or inquiries, please contact us at:
Email: support@theflagstars.com
Phone: (888) 833-FLAG(3524)

We are dedicated to providing high-quality products and exceptional customer service. Your satisfaction is our highest priority.